Questions, account help, or anything that is not working.
Replies within 5 business days.
You can delete your account and everything attached to it from inside the app, under Settings. If you cannot open the app, email us from the address on your account and ask for deletion. Your birth details, saved charts and chart history are permanently removed, and we will confirm when it is done.
For your Sun and Moon, no. For your Rising sign and your houses, yes, and the closer to the minute the better. Your birth certificate is the most reliable source. If you cannot find it, you can still use the app, you will just want to treat the house placements as approximate.
Whole Sign houses by default, with Placidus available as a toggle in Settings.
Almost always this is the birth time or the birth location. Check that the time is the local time where you were born, not your current timezone, and that AM and PM are the right way around. If it still looks off, email us your birth details and we will look at it with you.
Subscriptions are handled by the App Store or Google Play, not by us. You can view, change or cancel yours in your device's subscription settings. Refunds are also handled by the store you purchased through.
Email us with your device, your app version, and what you were doing when it happened. That is usually enough for us to reproduce it and fix it.